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Pivot
Helping people switch careers using a novel AI-centered platform
Overview
Care for Caregivers Online (COCO) is a B2B startup focused on wellness solutions for caregivers via its proprietary chatbot, CocoBot.
For my grad school capstone project, I teamed up with three of my classmates to enhance how caregivers approach and practice self-wellness.
For six months from January - June 2021, we worked with the co-founders of COCO and the clinical and engineering teams. Our target audiences were non-professional caregivers caring for people with chronic conditions.
Role
Product Designer
Team
Elisabeth Dunn
Teresa Cummings
Miaoxin Wang
Organization
University of Washington Human-Centered Design & Engineering
(In partnership with COCO)
Timeline
January 2021 - June 2021
Overview and Project Highlights
- SLP Demo (demo.summitlearning.org) was an important tool for educating both new and existing SLP users on the functionalities of SLP. Driven by concerns over high maintenance costs, complexity, and usability issues, the leadership decided to cease operation of SLP Demo.
- I led the transition from the high-maintenance SLP Demo to a streamlined Figma-based alternative. I initiated the strategy, conducted user research, and executed the design end-to-end, significantly reducing complexity and operational costs.
Organization
Chan Zuckerberg Initiative
(in partnership with Gradient Learning)
Product
Timeline
Jan 2023 - June 2023
Role
Lead Designer
Team
Product Specialist (Project co-lead)
Content Strategist (contributor)
Support Specialist (contributor)
Product manager (inform)
Overview
New teachers and school leaders of Summit Learning Program were struggling to navigate training resources.
I teamed up with the content strategist to redesign the Information Architecture of Learning Space, a content repository on SLP.
This redesign resulted in reduced support tickets for the O&T team and enhanced user experience for educators during Summer Training 2022.
Role
Lead Designer
Team
Content Strategist
Product Specialist
2 Software developers
Product manager
Data Scientist
Organization
Chan Zuckerberg Initiative
(in partnership with Gradient Learning)
Product
Timeline
Jan - June 2022
Overview
EV drivers of Delhi go through range anxiety, which leads to slower adoption of electric vehicles.
As the founding designer of Aufbau Technologies, I worked on the charger app called 'Turbo', and the marketing website, defining the UX strategy, performing user research, and establishing a cohesive visual language for the entire organization.
Role
Founding Designer
Team
Cofounder
CTO
Organization
Aufbau Technologies
Timeline
September 2018 - March 2019
Overview
Along is the teacher-student connection builder designed for educators to build meaningful 1:1 connections with their students.
I worked on a tool that lets teachers build deeper, more meaningful connections with students to enhance classroom engagement.
The tool resulted in a 10% increase in teacher engagement, and fostered a culture of student wellbeing and engagement.
Role
Lead Designer
Team
BrandDesigner
UX Researcher
Product Manager
Software Developers
Product Specialist
Data Scientists
Content Designer
Content Strategist
Check back soon to learn more about Pivot.
Impact
- The new demo prototypes were extensively used to train ~1000 new teachers during spring and summer training 2023.
- The project managed to save the support needed from ~10 teacher support specialists every year during summer training, which amounted to 300 hours saved during the entire week.
- Ultimately, this solution saved 15 dev-week/year and 200k/year for the organization. This effort was lauded by the leadership, including the director of product and director of design.
Impact
- Support Ticket Reduction: Achieved a 30% drop in support tickets for finding resources, validating the direction and enabling educators to focus on teaching.
- Time Efficiency: Redesigned interface that reduced educators' resource search time by 17%, enabling them to invest more time in their core mission.
- Heartfelt Impact: Centered on educators, these positive changes resonated at the heart of the platform, celebrating the real victory in enhancing their daily routines.
Reflections
- I attended the Summer Training in New Orleans (2022), and saw the real-time implementation of the features, resulting in a significant jump in accessibility. It made me realize the impact of my work, making me proud to be working in education.
- Biggest learning: How to work with the design systems team efficiently to include their feedback early in the project.
- Biggest challenge: Working within tight engineering time and resource constraints to launch this project.
- What I would do differently: I would negotiate for more time and resources on this project, to ensure optimal experience for users.
